FAQs

What is ShelbyNext Membership?

ShelbyNext Membership is the secure online system from Shelby Systems our church has used for many years to manage membership information. We are leveraging member-facing capabilities that allow you to view the church directory, update your contact information, review giving history, and print contribution statements.

Why is our church using ShelbyNext Membership?

ShelbyNext Membership helps our church keep information accurate and up to date. It gives members convenient access to church information from a computer, smartphone or tablet. It also gives church staff and leaders better tools for managing visitors, member data, groups, contributions and finances.

What is the additional cost of adding these ShelbyNext Membership features?

The church incurred no additional cost. The user-facing capabilities of ShelbyNext are already part of our base licensing agreement.

Who can view the church directory?

Only UMCWFB staff members and our congregation who have opted into the directory can view it. An active account with a username and password is required.

What information can other directory members see?

Your privacy settings determine which information other directory members can see. Depending on your selections, this may include:

  • Home, work and mobile phone numbers
  • Email addresses
  • Home and mailing addresses
  • Birthday information

You may see additional information in your own profile or the profiles of your household members that is not visible to other directory members.

What are the Group Leader and Group Member levels in the information visibility screen?

A Group in ShelbyNext Membership is a small group such as Men’s Ministry or a Circle. You can allow the leader and members of groups of which you are a member see more information than the directory. Expanded use of Groups will be completed in the future.

What should I do if I do not want to appear in the directory?

We encourage everyone to manage the data that is visible, including leaving only your name visible. You may choose, however, not to be included in the directory. Contact our Support Team for assistance.

Why can I not find people in the directory who I know are part of our church?

For privacy reasons, we have not pre-loaded everyone in the directory. The members of the congregation must actively opt into the directory. We encourage everyone to join the directory to maximize its effectiveness but also respect their right to privacy.

Are there limitations on using the directory information?

Yes. The church directory is provided solely to support the ministries, fellowship, and pastoral care of our church community. Information contained in the directory may be used only for church-related purposes and may not be used for commercial solicitation, political campaigning, fundraising for outside organizations, mass distribution, or any other non-church purpose. Directory information should not be shared with individuals or organizations outside the church without the permission of the person or family involved. Violation of this policy can result in removal of the offending person from the directory.

What is the church’s privacy policy?

Our privacy policy can be reviewed here.   The policy is also linked at the bottom of every page on umcwfb.org.

Do I have to use ShelbyNext Membership?

No. However, we encourage members with access to a computer, smartphone or tablet to give it a try. ShelbyNext makes it easier to keep your information current, view the directory and review your history of giving.

Why are we not producing a printed directory?

A printed directory can quickly become outdated as phone numbers, email addresses, and home addresses change. It is also costly to print and distribute. ShelbyNext Membership provides more current information and allows members to control what information is shared.

Can the church office update my information for me?

For best efficiency, we encourage everyone to keep their information current.  When updating your information, please recheck entered information for accuracy.  If you are struggling to update your information, the church office will be happy to help you. Send your updated information or photo by email to our Support Team.

How do I change my password?

  • From a browser:
    • Sign in to ShelbyNext Membership.
    • Click My Info.
    • Click the Account tab.
    • Enter and confirm your new password.
    • Scroll to the bottom of the page and click the blue Save button.
  • From the MinistryOne™ app:
    • Open the MinistryOne™ app.
    • On the login screen, select Forgot Password?
    • Follow the instructions in the password-reset email you receive.
    • If the email does not arrive, check your spam or junk folder.

Will I have to change my password at regular intervals?

No. You will not be required to change your password at regular intervals.

What should I do if I am having trouble signing in?

Select Forgot Password? on the login screen and follow the instructions. Be sure to use the email address you normally use to communicate with the church.

If you still cannot sign in, email our Support Team.

How can I view my giving history and pledges?

  • From a browser:
    • Sign in to ShelbyNext Membership.
    • Click My Info.
    • Click the Giving tab.
    • Your pledge information will appear first. Scroll down to view individual contributions.
  • From the MinistryOne™ app:
    • Open the MinistryOne™ app and sign in.
    • Open the menu in the upper-left corner.
    • Select Giving.
    • Select the History tab.

What should I do if I find an error in my giving history?

Please email Erin Norris. Please include the date and amount of the contribution in question, when possible.

Can other directory members see my giving history?

No. Other directory members cannot see your giving history. Your information is available only to you and authorized church staff members who need access to maintain the church's financial records.

Keep your password private and sign out when using a shared or public computer. Please remember that cash and check contributions received by the church are handled by members of the counting team as part of the church's normal contribution-processing procedures.

Can I print a contribution statement?

Yes. Contribution statements can be downloaded from the computer version of ShelbyNext Membership, but not from the MinistryOne™ App.

  1. Sign in to ShelbyNext Membership.
  2. Click My Giving or Giving in the menu.
  3. Click Statement.
  4. Select the desired Date Filter option.
  5. Select the desired Tax Deductible option.
  6. Click Download.
  7. Open the downloaded PDF file and print it.

You may also select Email Statement to receive a PDF copy by email.

Note: You will need a program that can open PDF files, such as the free Adobe Acrobat Reader.

When will my contributions appear in ShelbyNext?

Processing time depends on how the contribution was made. Most contributions will appear within one week.  If a contribution does not appear within one month, please contact Erin Norris.

What should I do if my personal information is incorrect?

You can update your information yourself or ask the Church Office to make the change for you.

  • From a browser:
    • Sign in to ShelbyNext Membership.
    • Click My Info.
    • Click the Pencil icon.
    • Make your changes.
    • Recheck entered information for accuracy.
    • Scroll to the bottom and click the blue Save button.
  • From the MinistryOne™ app:
    • Open the MinistryOne™ app and sign in.
    • Select the Account icon in the upper-right corner.
    • Select Edit Profile.
    • Make your changes.
    • Recheck entered information for accuracy.
    • Scroll to the bottom and select the blue Save button.

How do I make a donation online?

  • From the MinistryOne™ app:
    • Open the MinistryOne™ app and sign in.
    • Open the menu in the upper-left corner.
    • Select Giving.
    • Select the Give tab, if it is not already open.
    • Read the information displayed and select Continue.
    • Enter your donation information and follow the instructions to complete your gift.
    • You may give using a bank account or a credit or debit card. Using a bank account generally results in a lower processing fee for the church.
  • From a browser:
    • Visit ShelbyNext Membership.
    • Click Give Now.
    • Follow the instructions to enter and submit your donation.

Important: The online-giving system may require a different username and password than the one you use for ShelbyNext Membership.

NOTE: The church directory is provided solely to support the ministries, fellowship, and pastoral care of our church community. Information contained in the directory may be used only for church-related purposes and may not be used for commercial solicitation, political campaigning, fundraising for outside organizations, mass distribution, or any other non-church purpose. Directory information should not be shared with individuals or organizations outside the church without the permission of the person or family involved. Violation of this policy can result in removal from the directory.